Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgetz Space (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gadgetzspace.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The service was good and the product arrived fast
The goods came Ranche Time. everything is fine.
great quality! fast delivery!
Made small changes :)
Exactly as expected, Good quality and fast shipping.
Goods compliant, fast delivery in view of the current circumstances. No problems. Thank you
Everything went ok, and working perfect. They sent it really fast and arrived in less than two weeks.
Great rig for smartphone/DSLR camera or even go pro. Fast delivery, 6 days to Moscow, also the store put a gift. Thank you!
These items are good and functioning.
It took a while but it's understood. I like the product very much. The light is very good and works apart from the battery-powered camera.
I am absolutely in love with this! I just started a YouTube channel and I wanted to get into becoming a better Fillmer. And I bought this product on a whim and I’m so glad I did. The shipping was super fast to the US! I got the stabilizer and the 49 LED attachment light. The power of this little lightning box is so powerful, and the best thing about this is you can be able to adjust the lighting by using the dial power button on the back of it. I really can’t wait to use this! Thank you so much the store!
nice. but the box and product arrive damaged
I really liked the product. Everything is done qualitatively. I even took a review specifically for you. We go to yutub, we look for the agent se channel and a picture of this video. Here is the link, need to remove the gap https://youtu.be /Sodswkcxl0k Seller good guy!
The product arrived in just 13 days in Mexico. Excellent product and store. More than recommended.!
Excellent quality, very practical, very fast arrival in less than a month request June 13 I am very happy with the purchase. Thank you
arrived in perfect condition. Thank you for providing continuous package tracking details under covid delay.
perfect
Exactly as in photography, good quality for price. Recommended
I like it, satisfited with it, store and product recommanded.